Terms and Conditions

Terms and conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

Apartment use
Check in is from 12 pm and check out until 10 am. If the apartment is available earlier on the day of arrival we can provide an earlier arrival (without charge). Also, if the apartment is available in the afternoon, we will gladly allow a later check out (with charge). Please feel free to contact us to arrange the time of arrival and departure.

House rules
All guests should respect other residents in building. House rules can be find in every apartment.

Cosy Apartments Zagreb pledges to protect personal data from its customers. We will gather only the personal data necessary to carry out the orders submitted; Cosy Apartments Zagreb informs the customers on the way of securing the personal data, and gives its customers the ability to choose not to participate in various lists which we may prepare for marketing purposes or to remove their data from our system altogether.

Free cancellation up to 14 days prior to check in date. For cancellation 15-3 days we hold advance payment (30%) and the rest of the payment we transfer back to your account. For cancellation 3-1 day before arrival or no show, we keep total amount of payment.

Internal problems
Cosy Apartments Zagreb reserves the right to substitute the apartment reserved with another, similar or higher category apartment, but at the initial and confirmed rate, in case the apartment reserved cannot be rented because of internal problems.

Cleaning and change of bedding and towels is organized on a arrival/departure of guests or weekly for longer stays. It is included in the price (no additional fees).

Bedding and towels
When you arrive to the apartment you'll always find fresh and clean towels, linen and sheets for all guests.